Return & Refund Policy

At Versevessel Hub, your satisfaction is our highest priority. We understand that sometimes things don’t go as planned, and we’re here to make it right.

Return Window

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Eligibility for Returns

To qualify for a return, the item must meet the following conditions:

  • Must be in the same condition as you received it

  • Unworn or unused, with tags intact

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

To initiate a return, please email us at Support@versevesselhub.com.
Once your return is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

Please do not send any items back without first contacting us — unauthorized returns will not be accepted.

Return Address

Returns should be mailed to our processing address. Please contact us first to receive the specific return location:

Email: Support@versevesselhub.com

Damaged, Defective or Incorrect Items

We kindly ask that you inspect your order upon arrival. If your item is defective, damaged, or if you’ve received the wrong product, contact us immediately at Support@versevesselhub.com so we can assess the issue and resolve it promptly — whether through a replacement, refund, or another appropriate resolution.

Exceptions – Non-returnable Items

Some items cannot be returned, including but not limited to:

  • Personalized or made-to-order products (e.g., custom-printed apparel, mugs, pillows)

  • Gift cards

  • Final sale items

  • Health and personal care products

  • Hazardous materials, flammable liquids, or gases

If you’re uncertain whether your item is eligible, please don’t hesitate to reach out to our support team.

Exchanges

Need a different size or style?
The fastest way is to return your current item (after approval) and place a new, separate order for the item you prefer.

European Union Customers – 14-Day Cooling-off Period

If your order is shipped to the European Union, you are entitled to a 14-day cancellation window from the date of delivery, without needing to provide any justification.

  • Items must still be unused, unworn, with tags, and in original packaging

  • Proof of purchase is required

Refund Process

Once we receive and inspect your return, we’ll notify you of the approval status.

  • If approved, a refund will be issued to your original payment method within 10 business days

  • Note: It may take some time for your bank or credit card provider to process the refund

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at Support@versevesselhub.com

Thank you for shopping with Versevessel Hub – where creativity meets purpose.
We appreciate your trust in our products and service.