Privacy Policy

Last updated: August 2, 2025

Versevessel Hub ("we", "us", "our") operates the website https://versevesselhub.com, including all related content, features, tools, and services (collectively, the "Services"). Powered by Shopify, our goal is to provide you with a curated and meaningful shopping experience.

This Privacy Policy explains how we collect, use, and share your personal information when you visit or interact with our Services. By using any part of our Services, you acknowledge that you have read and agreed to this Privacy Policy.

1. Personal Information We Collect

"Personal information" refers to data that can identify you or be linked to you. We collect the following categories, depending on how you interact with the site:

  • Contact Information: name, email address, phone number, billing/shipping addresses

  • Payment Details: credit/debit card info, payment confirmations, transaction history

  • Account Data: login credentials, account settings, preferences

  • Order Information: purchases, returns, exchanges, wishlist activity

  • Customer Communications: messages or inquiries sent to our support

  • Device Info: browser type, IP address, operating system

  • Usage Data: how and when you browse or interact with our site

2. How We Collect Your Information

We collect information from:

  • You directly – when you browse, place an order, or contact us

  • Your device – automatically through cookies and similar technologies

  • Shopify and service providers – who process data on our behalf (e.g., payment processors, fulfillment partners)

  • Third-party partners – such as advertising networks and marketing platforms

3. How We Use Your Information

We use your personal data to:

✅ Provide & Improve Our Services

Process your orders, manage your account, customize product recommendations, provide support, handle returns, and optimize user experience.

✅ Marketing & Promotions

Send newsletters, offer updates on new products or sales, and display personalized ads based on your browsing or purchase behavior.

✅ Fraud Prevention & Security

Protect your data and ensure account safety. We detect and investigate fraudulent or malicious activity.

✅ Customer Support & Communication

Respond to inquiries, provide updates on orders, and enhance customer satisfaction.

✅ Legal Compliance

Fulfill obligations under the law or respond to legal processes such as court orders or regulatory requests.

4. When We Share Your Information

Your information may be shared:

  • With Shopify, our hosting and eCommerce provider

  • With service providers, e.g., payment gateways, logistics partners, and analytics tools

  • With marketing partners to deliver personalized promotions

  • When you direct us, such as for shipping or third-party integrations

  • In legal scenarios, such as a merger, asset sale, or legal dispute

  • With affiliates within our corporate family

5. Relationship with Shopify

Our Services are hosted by Shopify. Data collected through our store may also be processed by Shopify and used across its network of stores to personalize and enhance services. Learn more about how Shopify handles your personal data:
👉 Shopify Consumer Privacy Policy

You can also manage your personal information and data rights with Shopify directly via the Shopify Privacy Portal.

6. Third-Party Links

Our website may contain links to third-party websites. These external platforms have their own privacy policies, and we are not responsible for their content, practices, or security. Please review their policies before submitting your information.

7. Children’s Privacy

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect or "sell" personal data of children under 16. If you're a parent and believe your child has submitted personal data to us, please contact us immediately.

8. Data Security & Retention

We implement industry-standard safeguards to protect your data. However, no method of transmission is 100% secure, and we encourage you to avoid sharing sensitive info via unencrypted channels.

Your data is retained only as long as necessary to:

  • Manage your account

  • Fulfill purchases

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our terms

9. Your Rights & Choices

Depending on your location, your rights may include:

  • 🔍 Access – Know what personal data we hold

  • 🗑️ Delete – Request deletion of your data

  • ✏️ Correct – Fix inaccuracies in your information

  • 🔄 Portability – Request a copy in a portable format

  • ✉️ Opt-out of emails – Via the "Unsubscribe" link in our communications

To exercise any of these rights, contact us at: Support@versevesselhub.com

We may need to verify your identity or authorize an agent acting on your behalf.

10. Complaints

If you’re concerned about how your data is handled:

11. International Transfers

Your data may be transferred and processed outside your home country, including to the U.S. and Canada. If you're in the EU or UK, we use Standard Contractual Clauses or equivalent safeguards to protect cross-border data transfers.

12. Policy Updates

We may revise this Privacy Policy as necessary to reflect changes in law, practices, or services. When updated, we’ll post the new version on this page and update the "Last updated" date.

13. Contact Us

For privacy questions or data requests, please contact:

📧 Support@versevesselhub.com
📍 Versevessel Hub – Hanoi, Vietnam, 100000
🌐 https://versevesselhub.com